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General Terms and Conditions of Shoe Lovers Rewards® Program Membership, Shoe Lovers Rewards VIP Program Membership.



The Shoe Lovers Rewards® Program ("Program" or "Shoe Lovers Rewards") is sponsored by TOWN SHOES LIMITED (or "TSL"). By becoming members ("Members") of the Shoe Lovers Rewards® Program, Members agree to receive advertising, marketing materials and other communications from TOWN SHOES LIMITED except where expressly disallowed as a profile preference. The TOWN SHOES LIMITED logo, Shoe Lovers Rewards® logo and other Program logos and taglines are the intellectual property of SHOE LOVERS REWARDS. Members agree to all of the terms and conditions of the Program. Membership rules are void to the extent where prohibited by law. Provincial and Federal  fees and taxes may apply where required by law.

These Program Terms are separate and independent from the DSW rewards, DSW  SHOE LOVERS REWARDS Shoe Lover Visa®,  SHOE LOVERS REWARDS Shoe Lover Visa® Signature Credit Card Account Agreement ("Agreement"), which governs the use of your SHOE LOVERS REWARDS Shoe Lover Visa® (your "SHOE LOVERS REWARDS Credit Card") all of which are sponsored by DSW Inc.

SHOE LOVERS  Rewards® membership ("Membership") is open to individuals at least 13 years of age. Commercial customers and others purchasing items for resale are not eligible for Membership. Employees of Town Shoes Limited, its affiliates and subsidiaries, and their spouses and children under the age of 23 living at home are not eligible for Membership.

Membership is non-transferable and subject to present and future Program rules. Membership is valid only at participating Town Shoes Limited retail store locations and at related web properties. Enrollment becomes effective and acceptance of these terms and conditions begins when a new Member enrolls in the SHOE LOVERS REWARDS® Program. SHOE LOVERS REWARDS may change the SHOE LOVERS - Rewards® rules, regulations, benefits, conditions of participation, or point levels for rewards, in whole or in part, at any time without notice, even though changes may affect the value of the points already accumulated. SHOE LOVERS REWARDS may change or terminate Program partners, withdraw, limit, modify or cancel any reward, increase the points required for any reward, modify or regulate the transferability of rewards or benefits, institute or add reward blackout dates or limit the number of rewards for use by any one individual on any one purchase.

SHOE LOVERS REWARDS may, at any time, terminate or modify the SHOE LOVERS - Rewards® Program and Program rules without any further obligations to Members.

Abuse of the SHOE LOVERS - Rewards® Program, including failure to follow Program policies and procedures, the sale or barter of reward certificates, products, points or promotional offers, using multiple Shoe Lovers Rewards accounts ("Rewards Accounts") in an effort to abuse the Shoe Lovers Rewards Program and any misrepresentation of fact relating thereto or other improper conduct as determined by TOWN SHOES LIMITED in its sole judgment, may result in cancellation of the Member's Rewards Account and future disqualification from Program participation, forfeiture of all points accrued, cancellation of previously issued but unused reward certificates ("Certificates") and termination of the business relationship with TOWN SHOES LIMITED. In connection with the enforcement of any of the terms and conditions governing the Shoe Lovers Rewards® Program, TOWN SHOES LIMITED reserves the right to take appropriate legal action as it deems necessary to recover damages, attorneys' fees and court costs.

TOWN SHOES LIMITED reserves the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations by TOWN SHOES LIMITED shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions.
As a condition of Membership, Members may receive print/electronic point statements, Shoe Lovers Rewards® updates and other related materials at the discretion of TOWN SHOES LIMITED. TOWN SHOES LIMITED reserves the right to cease mailing of Shoe Lovers Rewards updates and related materials to any Member.

A Member can view his or her Rewards Account activity online at shoeloversrewards.ca. For information about an individual Rewards Account or any other Program-related questions or information contact us @ 1-888-874-6326 or customerservice@townshoes.com
TOWN SHOES LIMITED reserves the right to make Shoe Lovers Rewards® points and promotional offers available to select Members based on purchase activity, geographic location, Program participation or information supplied by the Member.
By participating in this Program, you agree that: (i) you will contact us directly and give us the opportunity to try to resolve any and all disputes before you take any action in court, or otherwise; (ii) any and all disputes, claims and causes of action arising out of or connected with the Program shall be resolved individually, without resort to any form of class action; (iii) any and all claims, judgments and awards shall in no event include legal fees; and (iv) and to the extent permitted by Law, under no circumstances will Member be permitted to obtain awards for, and Member hereby waives all rights to claim, punitive, incidental and consequential damages and any other damages other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased.

A Member may cancel his or her Membership at any time by notifying  customerservice@townshoes.com, email or telephone. TOWN SHOES LIMITED, in its sole discretion reserves the right to cancel an individual Membership.

If there is no Rewards Account activity or points from any source posted to a Member's Rewards Account for two consecutive years (24 months), the Rewards Account is subject to closure and termination, including forfeiture of all accrued points.

Privacy Policy: The information provided by the Member will be handled according to the TOWN SHOES LIMITED Privacy Policy. If a Member is interested in learning more about TOWN SHOES LIMITED privacy practices, please visit shoeloversrewards.ca and click on the Privacy Policy link in the bottom navigation bar.

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Earning Points



As a Member of Shoe Lovers Rewards®, Members earn points for every dollar spent on any Eligible Product Purchase (as defined below). Points accrue when a Member's Shoe Lovers Rewards® Member number is provided at the time of purchase in-store or online. Purchases earn points at the following rates:

Products earn 10 points for every dollar spent on Eligible Product Purchases.
Points earned will be rounded to the nearest whole number.
Points will post to Member's Rewards Account within approximately 24-48 hours from in-store purchase or date of shipment. No adjustments to Member's Rewards Account will be made after 90 days from the actual purchase date.

Point calculations are based upon dollars spent at checkout on Eligible Product Purchases less any dollars spent on sales tax, provincial taxes, shipping charges, delivery charges, restocking fees, rebates applied at the time of purchase, the dollar amount of available mail-in rebates at the time of purchase of any product or service, the dollar amount of the purchase of Gift Cards and eGift Cards, the dollar amount of any Gift Card offer with purchase, or other excluded charges.

Members do not earn points for the amount of any Certificates redeemed or discounts applied. When Members return products to the store or by mail, points previously posted to Member's Rewards Account for that purchase will be deducted from Member's Rewards Account. Other exclusions may apply. Points apply only to the first Membership number scanned in connection with any purchase. Membership cards and points have no cash value and are non-transferable.

TOWN SHOES LIMITED is not responsible for communications, including Certificates, lost due to change of address or other contact information. Points that remain on Member's Rewards Account expire and are forfeited if the Program is terminated or the Member's Rewards Account is closed. In the event that a Member returns merchandise that was partially or wholly paid for with a Certificate(s), the Certificate(s) used in connection with such a purchase shall not be reissued and no points representing such Certificate(s) shall be reissued to such Member's Rewards Account.

Shoe Lovers Rewards® points are valid for two (2) years from date of posting to the Member's Rewards Account. TOWN SHOES LIMITED reserves the right to change Shoe Lovers Rewards® at any time without notice, including imposition of new point expiration dates.

All points and subsequent rewards must be earned and used according to the terms and conditions of the Shoe Lovers Rewards® Program.

Points are not transferable and may not be combined among Shoe Lovers Rewards® Members or conveyed by any means to anyone, including through a Member's estate and may not pass to Members' successors and assigns. Accrued points do not constitute property of the Member. Accrued points are not transferable by the Member (i) upon death, (ii) as part of domestic relations proceedings, or (iii) otherwise.

"Eligible Product Purchases" means purchases of products such as footwear, handbags and accessories. Gift card purchases are excluded. TOWN SHOES LIMITED has the right to make the final decision on whether a purchase qualifies for Shoe Lovers Rewards®.

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Severability



If a court of competent jurisdiction or any government agency determines that any provision of these Program Terms is void or unenforceable, that provision will continue to be enforceable to the extent permitted by that court or agency, and the remainder of that provision will no longer be considered as part of these Program Terms. However, all other provisions will remain in full force and effect.

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Waivers



We can delay enforcing our rights under these Program Terms without losing them. In addition, our failure to exercise our rights on any one occasion, or even on more than one occasion, does not constitute a waiver of our rights for any future occasion. All waivers must be in writing.

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Base Rewards



For every 2,000 points Members earn in the Shoe Lovers Rewards® Program, Members will be eligible to receive a Certificate redeemable for $10 off the purchase of any eligible products or services at participating TOWN SHOES LIMITED retail store locations. Certificates will be automatically added to your online account for all Shoe Lovers Rewards® 2,000 points are automatically deducted from Member's Rewards Account for every $10 Certificate issued to Members. Certificates will be delivered 1 day after Member becomes eligible to receive Certificates.

Certificates are valid for 90 days from date of issue. TOWN SHOES LIMITED reserves the right to change Shoe Lovers Rewards® at any time without notice, including imposition of new Certificate expiration dates.

Members in good standing may earn up to a maximum of 50 Certificates per year.

Certificates may be used in conjunction with other Certificates and most other discounts or offers toward the purchase of products, not to exceed purchase amount. Some exclusions may apply and there is a limit of three (3) Certificates/discounts/offers per transaction. No photocopies or facsimiles accepted.

Certificates are not valid on prior purchases, certain products and services, purchase of TOWN SHOES LIMITED Gift Cards and eGift Cards or for tax or fees. Certificates are not redeemable for cash and no change/currency will be given for Certificate redemption. Members may be notified of additional ineligible products and services. Other restrictions may apply. Lost, stolen, or expired Certificates will not be replaced.

Certificates are not transferable and may not be combined among Shoe Lovers Rewards® Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to Members' successors and assigns. Certificates do not constitute property of the Member. Certificates are not transferable by the Member (i) upon death, (ii) as part of domestic relations proceedings, or (iii) otherwise.

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Shoe Lovers VIP Rewards®



The above Terms and Conditions are also applicable to Shoe Lovers Rewards® Membership status.

Members who earn 6,000 qualifying points within one calendar year will be upgraded to VIP Shoe Lovers Rewards Membership status within one business day after the qualifying purchase is posted to the qualifying Member's Rewards Account.
Members who qualify for VIP status in the current calendar year will retain their status through the following calendar year.

Shoe Lovers Rewards VIP Benefits (all base Shoe Lovers Rewards® benefits plus the following):

50% bonus on base points earned:
All Products earn 15 points for every dollar spent on Eligible Product Purchases. *this is after the 6,000 qualifying points, so we should expressly note that.
2 special bonus points shopping days reserved for Shoe Lovers Rewards VIP ® Members only.

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Shoe Lovers Rewards VIP ® Status Terms and Conditions:



Shoe Lovers Rewards VIP ® "Qualifying Points" exclude bonus points of any kind. Shoe Lovers Rewards VIP ® Qualifying Points are tracked and reported separately from total Program points, which include bonus points. The Shoe Lovers Rewards Membership is not transferable. Shoe Lovers Rewards VIP Account may only be used by the Member named on the card.

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Benefits are subject to change.



Fraudulent use of Shoe Lovers Rewards VIP ® status may result in future disqualification from Program participation by TOWN SHOES LIMITED including termination of Member's Rewards Account.

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