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SHIPPING POLICY

Shoe Lovers Reward Members get free ground shipping on all orders over $35. Shoe Lovers Rewards VIP member get free ground shipping on
all orders (no minimum). Non-Shoe Lover Rewards members (including anonymous shoppers) get free ground shipping on orders over $70.
Orders under these minimum are calculated in real time in the checkout, the approximate rates are:

Destination Service Level Cost Speed
All Provinces Ground: Canada Post Expedited Approx. $8 3-9 days
All Provinces Express: Canada Post Expresspost Approx. $13 2-4 days
Nunavut, Yukon & the North West Territories Ground: Canada Post Expedited Approx. $14 8-16 days


Unfortunately, we do not ship orders to the United States or Internationally. We do ship to A.P.O/F.P.O. & P.O. Boxes within Canada.
(Not a Shoe Lovers Rewards member? Sign up for free!)

FREE IN-STORE PICK UP

Shop online from the comfort of your home and pick up at the store location of your choice with no additional charge! When your order
arrives at the store and is ready for you to pick up, the store will call you to come and pick it up – it’s that easy.

NOTE: You will still receive tracking confirmation details when you select this option as the item may be shipped from another store to the
pickup location of your choice. Regular processing and shipping times still apply.

ORDER PROCESSING TIME & ORDER TRACKING

Orders typically take 1-3 days to process before they ship – excluding weekends and holidays. You will receive an email confirmation with
the shipping tracking number when your order ships. Occasionally, we may ship multiple piece orders out from multiple locations to get your
order to you as fast as possible. In this case, you will receive an email outlining what was shipped and what is pending. You can also
track your order in My Account.

CANCELLATIONS

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by
email and your credit card will not be charged.