RETURNS & EXCHANGES
We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason, you may return
the item(s) for a full item refund or exchange.
We accept returns or exchanges In-Store or by Mail for up to 60-days after an item was purchased. Items must be unworn,
in its original packaging, and accompanied by the Packing Slip or Order Invoice.
HOW TO RETURN A PRODUCT IN-STORE
No re-packaging, no processing time and no return shipment arrangements required – simply visit a store.
- Take your unworn merchandise in its original packaging to any Town Shoe Limited store (DSW Canada, Town Shoes,
The Shoe Company, or Shoe Warehouse).
- You must have a copy of your Packing Slip (or Order Invoice) or the store will not be able to process the return.
Original shipping charges are not refunded in the case of a return or exchange. Refunds will be applied to the payment
method on which you made the online purchase. Please be sure to bring that card with you to the store.
- The store associate will be happy to assist you immediately with your refund or exchange.
HOW TO RETURN A PRODUCT BY MAIL
- Simply mail your unworn merchandise in its original packaging along with your Packing Slip (or Order Invoice).
You may want to choose a return shipping method that gives you the ability to track your return shipment. Please note, you will not be reimbursed for the cost of the return shipment.
Send the unworn merchandise in its original box with your Packing Slip to:
Town Shoes Limited Web Returns
44 Kodiak Crescent, Toronto, ON M3J 3G5
- Original shipping charges are not refunded in the case of a return or exchange. Your purchase (less any shipping charges)
will be refunded to your card within 2 business day of receipt.
- Please note: We do not accept C.O.D.
Refunds will be applied to the payment method on which you made the online purchase and will appear in the form of a credit.
Refunds are processed to include the amount you paid for the item(s) along with any sales tax which was charged at time of purchase.
Shipping fees cannot be reimbursed unless an item is defective/damaged or there was a fulfillment error. Please allow 1-2 billing
cycles for these changes to appear on your card statement.
DAMAGED PRODUCT OR FULFILLMENT ERROR
If you received a defective/damaged product or have an order fulfillment error, we will be happy to arrange and cover the cost
of return shipping. Please contact Customer Service and we will provide you with a pre-paid Canada Post return label and pick
up arrangement instructions. You may also follow the above instructions for returning In-Store. To contact Customer Service,
please email firstname.lastname@example.org or call toll free to 1-888-874-6326 from 9am-5pm ET Monday to Friday.
MISPLACED ORDER INVOICE
If you have misplaced or deleted the original Order Invoice email, you may obtain a new copy by logging into My Account if you
have a registered account. The Order Invoice reflects any discounts, shipping amounts, taxes, and original payment method details.
DSW USA RETURNS & EXCHANGES
DSW Canada is not able to accept returns or exchanges of merchandise purchased from any DSW store in the United States
or from www.dsw.com. Please contact the DSW store in the U.S. where your purchase was made or visit www.dsw.com
to learn about their return policy.